Terms of service

These Terms of Service apply when you use the A Cosy Read website or place an order with us.

By placing an order through our website, you agree to these terms. Please read them carefully before making a purchase.

About Us

A Cosy Read is an online retailer offering books, book-themed gifts, personalised products, accessories and curated gift packages, including our Blind Date with a Book range.

If you need to contact us, please email:

hello@acosyread.com

Using Our Website

You may use our website for lawful purposes and to browse and purchase products for personal use.

You must not misuse the website, attempt to interfere with its operation, introduce malicious software or use the website for fraudulent or unlawful purposes.

We may update, change or temporarily withdraw parts of the website where necessary.

Products

We make every reasonable effort to ensure that product descriptions, photographs, and other information shown on our website are accurate.

Colours and appearance may vary slightly depending on lighting, photography and the screen or device being used.

Some of our products are handmade, hand-finished, personalised or prepared individually. Small variations between products may therefore occur and are part of the nature of these items.

Where a product is personalised, you are responsible for checking that any names, wording, dates or other information you provide are correct before submitting your order.

Product availability may differ depending on your delivery country. Certain products available to UK customers may not be available for delivery to the USA or Canada due to carrier, customs, import or other restrictions.

Blind Date with a Book

Our Blind Date with a Book products are designed around the experience of receiving a surprise book.

You may be able to provide information such as your preferred genre, reading preferences, books to avoid or books you have previously read.

We will do our best to take the information you provide into account when selecting your book, but we cannot guarantee that you will receive a particular title, author, cover design or edition.

We also cannot guarantee that you will not receive a book that you already own or have previously read.

Receiving a title that is not to your personal taste does not mean that the product is faulty or incorrect.

Your statutory rights are not affected where a product is damaged, faulty, not as described or otherwise does not meet the requirements of applicable consumer law.

Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your basket.

After your order has been submitted, you should receive an order confirmation by email.

An order is accepted by us when we confirm that it has been accepted and is being processed or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
There has been an obvious pricing or description error
We are unable to process your payment
We reasonably suspect fraudulent or unauthorised activity
We are unable to deliver to the address provided
A product cannot be shipped to the destination selected because of carrier, customs, import or other restrictions

If we cancel an order after payment has been taken, we will refund the relevant amount.

Prices and Payment

Prices shown on our website may vary depending on the country or market you are shopping from.

UK customers will normally see prices in pounds sterling (£).

Customers shopping from the USA or Canada will see prices displayed in their local currency through Shopify Managed Markets.

The price payable will be the price displayed at checkout when your order is placed.

Any applicable delivery charges will also be clearly displayed before you complete your purchase.

For orders to the USA and Canada, applicable duties, taxes and other import-related charges will normally be calculated and included at checkout through Shopify Managed Markets; this will be made clear at checkout. Where these charges apply, they will be shown as part of the amount payable before you complete your order.

Payment must be made using one of the payment methods available through our website.

Your order will not be processed until payment has been successfully authorised.

If we become VAT registered, prices will include VAT where applicable unless stated otherwise.

Discount Codes and Promotions

From time to time, we may offer discount codes, promotional offers or special prices.

Promotions may be subject to additional conditions and expiry dates.

Unless stated otherwise, promotional codes:

Cannot be exchanged for cash
Cannot normally be used retrospectively
May not be combined with other offers (unless stated)
May be limited to certain products, markets or minimum order values

We reserve the right to withdraw or amend a promotion where reasonably necessary.

Personalised and Custom-Made Products

Some products may be personalised or custom-made using information supplied by you.

Please check all personalisation details carefully before placing your order.

Once work has begun on a personalised or custom-made item, it may not be possible to change or cancel the order.

Personalised and custom-made products may also be excluded from change-of-mind cancellation rights where permitted by law.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We begin preparing orders shortly after they are received, so we cannot guarantee that amendments will be possible.

Once an order has been dispatched, we cannot make changes to it.

For information about cancellation rights, returns and refunds, please see our Returns & Refunds Policy.

Delivery

We currently deliver within the UK and ship selected products to the USA and Canada.

UK Orders

UK orders are sent using Royal Mail Tracked 48 or Royal Mail Tracked 24, depending on the delivery option selected at checkout.

USA & Canada Orders

Orders to the USA and Canada are processed through Shopify Managed Markets.

The delivery services available for your destination, along with the relevant shipping charges and estimated delivery times, will be shown at checkout. You can select from the available delivery services before completing your order.

International orders are delivered by third-party carriers. Once an order has been dispatched, we do not control the carrier's delivery network, customs processing or local delivery service.

Estimated delivery times are therefore provided as a guide and cannot be guaranteed.

International deliveries may be affected by circumstances including customs processing, carrier delays, public holidays, adverse weather or local delivery disruption.

Some products require preparation, personalisation or production before they can be dispatched. Any relevant processing times will be shown on the product page where applicable.

Please ensure that the delivery address entered at checkout is complete and correct.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Delivery Charges

Delivery charges are displayed during checkout before you complete your purchase.

Where we offer free UK delivery above a specified order value, the qualifying amount will be shown on our website.

Free UK delivery offers do not automatically apply to international orders unless expressly stated.

For orders to the USA and Canada, shipping charges will depend on the destination, parcel and delivery service selected at checkout.

Any free-delivery promotion may be subject to additional conditions.

Duties, Taxes and Customs

For eligible orders to the USA and Canada, Shopify Managed Markets calculates applicable duties, taxes and other import-related charges at checkout.

Where applicable, these charges are included in the amount you pay when placing your order.

Customs requirements and import rules vary by destination and may change from time to time.

While we aim to provide accurate information at checkout, international deliveries remain subject to the customs and import requirements of the destination country.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

We may ask you to provide your order number, photographs and details of the problem so that we can investigate.

Where an item is confirmed to be damaged, faulty or incorrect, we will provide an appropriate remedy, such as a replacement or refund.

Nothing in these terms limits your statutory or applicable consumer rights.

Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Certain personalised or custom-made products may not be eligible for change-of-mind returns.

Standard non-personalised goods may be subject to statutory cancellation rights where applicable.

For orders shipped to the USA and Canada, we do not accept returns for change of mind, personal preference or because an item is no longer wanted, except where applicable consumer law provides otherwise.

If an order arrives faulty, damaged, incorrect or not as described, please contact us and we will work with you to put things right.

Please refer to our Returns & Refunds Policy for further information.

Availability

All products are subject to availability.

Adding an item to your basket does not reserve it.

Product availability may also vary by country or market. Products that cannot be shipped to a particular destination may not be displayed or available for purchase in that market.

If an item becomes unavailable after you place an order, we will contact you and either offer an appropriate alternative where agreed or issue a refund for the unavailable item.

Gift Messages

Where a product allows you to add a gift message, you are responsible for ensuring that the wording submitted is correct and appropriate.

We reserve the right not to reproduce content that is unlawful, abusive, discriminatory, threatening or otherwise inappropriate.

Intellectual Property

All content appearing on the A Cosy Read website, including our branding, logos, product photographs, graphics, designs and original written content, belongs to A Cosy Read Ltd or is used with permission from the relevant rights holder.

You may not reproduce, copy, distribute or use our content for commercial purposes without prior written permission.

References to books, authors, publishers or other third-party brands remain the property of their respective rights holders.

Third-Party Services

Our website uses third-party services for functions including payment processing, international market management, delivery, analytics and website hosting.

For international orders, services provided by Shopify and Shopify Managed Markets may be used to calculate prices, currencies, duties, taxes, product availability and delivery options.

Your use of certain services may also be subject to the terms and privacy policies of those third parties.

Links to third-party websites are provided for convenience and do not mean that we control or endorse those websites.

Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control.

This can include delays caused by carriers, customs authorities, weather, local delivery networks or other events outside our control.

We do not exclude or restrict your statutory or applicable consumer rights.

Privacy

We take the protection of personal information seriously.

Information you provide when using our website or placing an order will be handled in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, website, delivery locations or legal requirements.

The terms that apply to an order will normally be those in force at the time the order is placed.

Severability

If any part of these terms is found to be unlawful or unenforceable, the remaining terms will continue to apply.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you may also benefit from any mandatory protections that apply in the part of the UK where you live.

If you are purchasing from outside the UK, you may also benefit from mandatory consumer protections that apply in your country or region and which cannot lawfully be excluded by these terms.

Contact Us

If you have any questions about these Terms of Service or an order you have placed, please contact us at: