Shipping policy

We process and dispatch all orders within 2–3 business days, depending on the size of your order. Orders placed on weekends or public holidays will be processed and dispatched on the next business day.

Shipping costs are calculated at checkout based on your location and the size of your order. Free standard UK delivery is available on all orders over £40.

UK orders are sent using Royal Mail Tracked 48 or Royal Mail Tracked 24, depending on the delivery option selected at checkout.

We’re so pleased to be able to share A Cosy Read a little further from home!

As a small family-run business based in the North West of England, everything we send is carefully chosen, made or finished with the same care we would want to receive ourselves. Being able to send our cosy little parcels across the Atlantic to readers and gift-givers in the USA and Canada feels really special to us.

We ship selected products to the USA and Canada using Shopify Managed Markets.

At checkout, you’ll be shown the available delivery options for your location, along with the relevant shipping costs and estimated delivery times. Where applicable, duties, taxes and other import-related charges are calculated and included at checkout, so there should usually be no unexpected customs charges when your order arrives.

You can choose the delivery service that suits you best from the options available at checkout.

Once we have carefully packed and dispatched your order, international delivery is handled by third-party carriers. While we will always aim to dispatch within our stated processing time, we aren’t able to control carrier delays, customs processing, weather disruption or local delivery issues, so estimated international delivery dates cannot be guaranteed.

We’ll provide tracking details where available so you can follow your parcel on its journey from the North West of England to you. And please do share photos with us once you receive your order - we love getting them!

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

For UK orders, this will normally be Royal Mail tracking. For international orders, tracking details will be provided for the delivery service selected at checkout.

Please allow some time for tracking information to update after your order has been dispatched.

While we aim to process and dispatch all orders within our stated timeframe, delivery delays can occasionally occur due to circumstances outside our control.

These may include Royal Mail or courier delays, customs processing, public holidays, adverse weather, local delivery disruption or other carrier-related issues.

Please ensure that your delivery address is correct and complete before placing your order. We are not responsible for orders that are delayed, returned, or delivered incorrectly as a result of an incorrect or incomplete address provided at checkout.

If you realise that your address is incorrect, please contact us as soon as possible. While we will do our best to help, we cannot guarantee that address changes can be made once an order has been processed or dispatched.

If your order arrives damaged or is missing an item, please contact us within 48 hours of delivery at hello@acosyread.com so that we can investigate the issue and assist you.

When contacting us, please include:

• Your order number
• A clear description of the issue
• Photo evidence of the damage, where applicable, including the packaging if relevant

Providing this information promptly helps us resolve any issues as quickly as possible.