Refund policy

We do not accept returns or offer refunds for change of mind, personal preference, or because an item is no longer wanted where the product is personalised, custom-made, made to your specifications, or otherwise exempt from statutory cancellation rights.

For eligible non-personalised products, any statutory cancellation rights you have are unaffected.

We also do not offer refunds or replacements because a design, colour, style or surprise book is not to your personal taste.

This does not affect your statutory rights if an item is faulty, damaged, not as described or supplied incorrectly.

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible at hello@acosyread.com

We ask that you contact us within 48 hours of receiving your order so that we can investigate the issue quickly.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the affected item(s)
• Photographs of the packaging where the item has been damaged in transit

Once we have reviewed the issue, we will put things right by offering an appropriate replacement or refund.

If we require an item to be returned because it is damaged, faulty or incorrect, we will cover the cost of return postage.

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We begin preparing orders shortly after they are received, so we cannot guarantee that changes or cancellations will be possible once preparation has started, particularly for personalised or custom-made products.

Once an order has been dispatched, we are unable to change the delivery address, contents or other details of the order.

Our Blind Date with a Book products are all about the fun of discovering something new.

The exact book is intentionally kept a surprise and is selected according to the genre or preferences chosen when ordering. Because of this, receiving a title that you would not personally have chosen, or deciding that the book is not to your taste, is not considered a fault with the product.

We also provide ways to help reduce the chance of receiving a duplicate. Please check the information on the relevant product page, where you may find links to Goodreads, photographs or lists of previously featured books.

You can also leave relevant book preferences in the notes section at checkout. We will do our best to take these into account, although we cannot guarantee that every preference can be accommodated.

For orders shipped to the USA and Canada, we are unable to accept returns or offer refunds for change of mind, personal preference, or because an item is no longer wanted.

If your order arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at hello@acosyread.com and we will work with you to put things right.

Please include your order number, a clear description of the issue, and photographs of the item and packaging where relevant.

Where a return is required because an item is faulty, damaged or incorrect, we will provide the appropriate return instructions and arrange or cover the reasonable return cost where applicable.

This policy does not affect any rights you may have under applicable consumer protection law.

Where a refund has been approved, it will be issued to the original method of payment used for the order.

Please allow 5-7 business days for the refund to appear on your bank or payment statement. Processing times can vary depending on your payment provider.

For any questions or concerns regarding your order, please contact us at hello@acosyread.com